“Contract renewal”. Don’t you just cringe when you think of that topic? It’s not much fun to pour through the legalese of written contracts, but we know how important it is to do so.
Customer Service Sharpens Their Job Skills
Friday, Nov 25, 2011
Teams of customer service representatives from Bank-A-Count Corporation of Rudolph recently completed a three part series of comprehensive continuing education sessions at Bulls Eye Country Club and From the Ground Up Coffeehouse. The sessions were facilitated by Kerry Singh, Corporate Trainer and Organizational Development Consultant, based in Lakeville, Minnesota.
Bank-A-Count Corporation provides printed products such as checks and payment coupons nationwide to banks, credit unions and property management companies, and employs 40 people at its two Rudolph locations. The three training sessions focused on techniques to provide exceptional customer service to internal and external customers at Bank-A-Count Corporation. The participants sharpened their skills in using positive phrases with customers, listening and responding with empathy, handling upset customers, and managing their stress on the job. The participants also had the opportunity to practice their suggestive selling skills and learn the three principles of "Gung Ho", based on the best selling book by Ken Blanchard.
The service representatives further provided input and suggestions for sharing of information between corporate divisions, and other suggestions for improving operational and workflow aspects and employee relationships.
Edited: Tuesday, April 19, 2016