Teams of customer service representatives from Bank-A-Count Corporation of Rudolph recently completed a three part series of comprehensive continuing
education sessions at Bulls Eye Country Club and From the Ground Up Coffeehouse. The sessions were facilitated by Kerry Singh, Corporate Trainer and
Organizational Development Consultant, based in Lakeville, Minnesota.
Bank-A-Count Corporation provides printed products such as checks and payment coupons nationwide to banks, credit unions and property management
companies, and employs 40 people at its two Rudolph locations. The three training sessions focused on techniques to provide exceptional customer
service to internal and external customers at Bank-A-Count Corporation. The participants sharpened their skills in using positive phrases with
customers, listening and responding with empathy, handling upset customers, and managing their stress on the job. The participants also had the
opportunity to practice their suggestive selling skills and learn the three principles of "Gung Ho", based on the best selling book by Ken Blanchard.
The service representatives further provided input and suggestions for sharing of information between corporate divisions, and other suggestions for
improving operational and workflow aspects and employee relationships.
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| FROM LEFT: Bank-A-Count Reps Sandy Ward, Shelley Pongratz, Sherri Dunaj, Nicole Gessert, Corporate Trainer Kerry Singh, Barb Raabe, Lynn Steward | FROM LEFT: Bank-A-Count Reps: Deb Novotny, Brook Burling, Corporate Trainer Kerry Singh, Rena Hess, Michelle Alt, Tara Passineau. Unable to attend, Pam Heeg |
| Department | Address | Phone | Fax | |
|---|---|---|---|---|
| Payment Coupons Payment books, Statements and Savings Club Books |
1666 Main Street PO Box 167 | 800-445-3913 715-435-2017 | 715-435-4616 | service[at]bank-a-count.com |
| Checks For Less Checks and Pre-Inked Stamps |
6743 Meadowview Ln | 800-675-4151 715-435-2027 | 715-435-2026 | checks[at]bank-a-count.com |
| Both locations are in Rudolph, WI and are open Monday - Friday, from 8AM - 4:30PM CST | ||||